Internet Privacy Policy for Effinland IP EHR Division and Terms & Conditions


Effinland IP is pleased to provide you with Effinland IP EHR Division link. Effinland IP EHR Division link provides web-based access to important, but limited portions of information found in your medical record and is a means of communicating with your physician's/provider's office. This discussion contains important information regarding the use of Effinland IP EHR Division link. Certain features are available only if your physician's office uses Effinland IP EHR Division link.

Protocols for Communications Using ourLink and Email

The failure by us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Intellectual Property Rights
Consent and Authorization:

Your use of our Link constitutes your authorization for your physicians/providers to communicate with you through the means provided by our -Link.

You may not republish any portion of the Content on any Internet, intranet or extranet site or incorporate the Content in any database, compilation, archive or cache. You may not distribute any Content to others, whether or not for payment or other consideration, and you may not modify copy, frame, cache, reproduce, sell, publish, transmit, display or otherwise use any portion of the Content. You may not scrape or otherwise copy the Content without permission. You agree not to decompile, reverse engineer or disassemble any software or other products or processes accessible through the Application; not to insert any code or product or manipulate the content of the Application in any way that affects the user's experience, and not to use any data mining, data gathering or extraction method.

Response to Electronic Communication
Messages You Send:

Physicians/providers will provide a timely response to electronic inquiries, however response times may vary from office to office. Accordingly, emergency or urgent situations requiring immediate attention should not be submitted electronically. If you do not receive a response within three (3) business days, please telephone your physician's/provider's office to ensure the message was received.

Information We Send You:
By participating in our Link you have elected to receive your laboratory test results in accordance with our auto-release process. Please be aware that labs can take between 1-14 days to be processed and returned to your physician. If you had multiple laboratory tests completed, you may receive each of these results at different times. Please contact your physician's office if you have any further questions regarding any of your lab results. When you have a test and those tests are reportable in our Link, the system will send you an email notifying you that you have a message in our Link. Additionally, as with all clinical tests, if you fail to receive a report of the test result from your physician/provider by the time it was expected, contact your physician's/provider's office.

Sharing your Health Information with Others:
With your permission, our Link allows you to share your health information with others including providers who do not normally have access to our Link. Some patients may find this beneficial for their overall care coordination with other providers. You should be aware that giving permission to another provider to access your record means they will be able to see your private and protected health information. You may not want to use this feature if you have health information that you want remain private.

E-mail Privacy - Your Role:
As a user of our Link, you will be notified by e-mail when there is new information for you in our Link. This means that any person with access to your e-mail will be able to see the notice. While the e-mail message will just ask you to log in to our Link to retrieve the information, you need to understand that the email will disclose that you have our Link activity. Thus, it will be your responsibility to use an email address that provides you with the level of confidentiality you desire.

Confidentiality - Our Commitment:
We afford the same degree of confidentiality to medical information stored on ourLink and through our Link communications as we afford to medical information stored by your physician/provider in any other medium. Your physician's/provider's Notice of Privacy Practices applies to the information in our Link.

Other Connected Devices:
With your permission, certain versions of our Applications can connect to other connected devices to receive health information and to share that information with your healthcare providers. Our Applications do not share your health information with other supported software. You give your permission when you link your other connected devices to My our Link.

Temporary Suspension and Termination of Access:
We do not guarantee that our Link will be continuously available. There may be periods of time when we suspend all users' access in order to perform maintenance of the system. Additionally, we may terminate the Link program or your individual access at any time, for any reason, without prior notice. Upon any suspension or termination, outstanding our Link communications will be addressed by other appropriate methods and you will continue to be able to request access to your medical information in our records through traditional means.

Ongoing Conditions Regarding Access by Patient Representatives:
If your our Link access is for another person, for instance a child or an adult for whom you coordinate medical services, your My CS-Link access will be at all times subject to our policies regarding third party access to this information. These policies may change from time to time. If you have questions, please contact your physician's/provider's office.

Determining if You Have Accessed the Secure our Link Site:
The location (URL) field will indicate if you are on a secure website. If the URL begins with https:// (instead of http://), the document is from a secure server. This means your data cannot be read or deciphered by unauthorized individuals. You can determine if you are truly connected to our Link by viewing the digital certificate. This certificate verifies the connection between Effinland IP server's public key and the server's identification.

Your Obligation Regarding the Security of Information:
In order to help ensure that your information can only be accessed by you, you will have a confidential user name and password. As a our Link user, your role in maintaining the security of your medical information includes following common sense, such as keeping your login identification name and password confidential.

Your Obligation to Keep Contact Information Current:
It is your responsibility to keep your profile information indicating your correct email address current. When you change your email address, you must notify your physician's/provider's office. For your privacy protection, we do not allow online changes to your e-mail address.

Web Site Links
Our Link may offer links to related medical web sites not managed by Effinland IP. These web site link(s) are for our patients' informational purposes only. Effinland IP does not endorse and has not verified the accuracy of the information in/on these web sites. Accordingly, you should not rely on any of the information found on the web sites for purposes of treatment or diagnosis.

Updates to these Terms and Conditions
The only current and official version of these Terms and Conditions is the version on the our Link website. We may modify or update the Terms and Conditions from time to time. Your enrollment in, and use of, our Link constitutes your agreement that the most current version of the Terms and Conditions will apply to your use of our Link.